Chief Secretary V. Srinivas inspected the Rajasthan Sampark 181 Centre in Jaipur on Saturday. During this, he directly spoke to complainants on a video call and listened to their problems.
Taking cognizance of a complaint regarding inappropriate touching of girl students at a school in Sikar district, the Chief Secretary directed strict action against the Elementary Education Department official. He asked for awareness campaigns to be run in schools to identify safe and unsafe touch, involving teachers and parents alongside students.
Directions given for swift resolution of various complaints
Shankar Lal Yadav from Jaipur district reported an issue related to newborn care at the Kaladera Community Health Centre. The Chief Secretary directed the medical officer to ensure proper care of the newborn and necessary arrangements at the centre.
A complainant from Dausa complained about the delay in updating income certificate details in Jan Aadhaar. On this, the Chief Secretary asked the Director of the Economics and Statistics Department to investigate the matter and promptly resolve Jan Aadhaar-related complaints. He also directed action on complaints regarding the transfer of LPG gas connections and a student being barred from half-yearly examinations.
Speed increases in grievance redressal
The Chief Secretary reviewed the progress report of Rajasthan Sampark and expressed satisfaction over the increased speed in grievance redressal. According to the report up to November 13, the average resolution time has decreased across all 27 categories of urban and rural amenities.
The average resolution time in urban bodies has decreased from 18 to 12 days, and in rural drinking water services from 16 to 12 days. An increase in the satisfaction rate of complainants has also been recorded in these services.