On Thursday, Food, Civil Supplies and Consumer Affairs Governance Secretary Dr. Rohit Gupta inspected the Rajasthan Sampark 181 Helpline Centre.
He stated that it is mandatory to provide rations to eligible families on time and action will be taken against vendors who failed to distribute rations last month.
Action against laxity in ration distribution
Through video calls, Dr. Gupta listened to complaints from Shahid Khan in Khairthal-Tijara, Rohit Kumar in Karauli, Laxman Meghwal in Chittorgarh and Sunita in Alwar.
Shahid Khan was assured that he would receive rations on Thursday itself. Regarding Rohit Kumar's complaint about not receiving rations for four months, the District Supply Officer was directed to provide information on the vendor's distribution percentage.
All District Supply Officers were also instructed to meet ration vendors regularly and keep updated information on distribution.
Grievance redressal status
Out of a total of 2,92,542 grievances related to the Food Department, approximately 2.89 lakh have been resolved. The resolution took an average of 12 days.
In verified cases, 74.09 percent of complainants expressed satisfaction with the resolution.
Artificial intelligence-based facility
Dr. Gupta inquired about the artificial intelligence-based facility of the Rajasthan Sampark Portal and described it as convenient and user-friendly.