Jaipur, 29 October. In line with Chief Minister Shri Bhajanlal Sharma’s intent to ensure quick and quality solutions to public problems, Additional Chief Secretary Shri Alok Gupta of the Urban Development and Housing Department reviewed departmental complaints on the Rajasthan Contact 181 call centre on Thursday. He rebuked officials who did not take complaints seriously and instructed strict action against negligence in work.
Shri Gupta held a video conference with complainants and relevant officials. He listened to the complainants’ issues and, after obtaining information on actions taken by officials on the spot, directed prompt solutions.
During this, he also discussed complaints about street lighting with Shri Durgesh and Shri Radheshyam of Bhilwara, and about drainage cleaning with Mrs. Sarita. Shri Rakesh Kumar of Alwar informed about road conditions, flooding, and Shri Hanuman Ram Chaudhary of Jodhpur about sewer line status. Shri Gupta instructed officials to take necessary action and provide relief to complainants.
Suneel of Ajmer expressed satisfaction and thanked after his street lighting issue was resolved. Shri Gupta directed officials to remain sensitive to public complaints and ensure effective action.
Notably, by 29 October, Thursday, out of 1,30,238 complaints registered with the department, 1,26,253 had been resolved. The resolution rate was 96.94%, with 3,985 cases pending. The average resolution time was 23 days. Shri Gupta expressed satisfaction that resolution time had shortened and satisfaction percentage had risen, and directed swift resolution of pending cases.
During this, officers from the relevant department were also present.
Richa/Brjesh