• PM Kisan Samman Nidhi, fertilizer distribution and wheat purchase payment issues to be resolved swiftly
  • Resolution of 98.56% of department‑related complaints, average resolution time 13 days

Jaipur, 28 October – Rapid resolution of public and farmer grievances and timely relief remain a state priority. The Rajasthan Contact helpline‑181 is under regular monitoring to ensure effective action on complaints. In this context, Secretary‑to‑the‑Government and Registrar of the Co‑operative Department Dr. Bhajanlal Sharma visited the 181 call centre on Wednesday to review the status and settlement of co‑operative department complaints.

Dr. Sharma instructed officials to give priority to grievances related to the PM Kisan Samman Nidhi scheme’s instalments, registration and re‑verification. He stressed that there should be no unnecessary delay in addressing farmer issues and that each grievance receive time‑bound action. Via video conference he spoke with Bhagwandas of Deg district, who said he applied for the scheme but has not received the instalment for six months. Dr. Sharma ordered the concerned officer to resolve the matter.

Similarly, Praemraj of Dausa lodged a complaint that he had updated his former landowner details, but due to lack of re‑verification at the tehsil level he could not receive the remaining instalments. Dr. Sharma spoke to the tehsildar and directed immediate resolution.

He also listened sensitively to Mukesh of Sawai Madhopur about fertilizer unavailability and to Merwan of Jhalawar about non‑payment despite wheat yield registration, and instructed the relevant officers to act promptly and ensure the complaints are settled.

Resolution of 98.56% of complaints on the helpline—

It is noteworthy that a total of 2,01,393 co‑operative department‑related complaints have been logged on the Rajasthan Contact helpline, of which 1,98,493 have been resolved – 98.56% of the total. The average time to resolve a complaint is 13 days.

There are 1,74,732 complaints regarding non‑receipt of PM Kisan Samman Nidhi instalments, of which 1,72,647 have been resolved. Likewise, out of 3,166 complaints on registration and re‑verification, 2,998 have been settled.

During the inspection Dr. Sharma also received a detailed briefing on the functioning and use of Rajasthan Contact AI. He said departmental officials will be provided with necessary training for effective use of Contact AI, to make the grievance‑resolution process smoother and faster. Relevant departmental officers were present during the inspection and meeting.

Richa Bohra/Priyanka